We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, unopened, and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, contact us at contact@suthewater.com before sending your order back. Returns sent without prior approval may not be accepted.

Approved returns should be sent to:

SÜTHE Inc.
8805 Jim Davis Place
Austin, TX 78736
United States

Return Shipping

For general returns that are not the result of an error by SÜTHE, customers are responsible for all return shipping costs. Original shipping charges are non-refundable.

You may use the shipping carrier of your choice. For customers looking for competitive return shipping rates, we recommend comparing available rates through Shippo.

Damaged or Defective Orders

Please inspect your order when it arrives. If your order is damaged or defective, contact us as soon as possible at contact@suthewater.com with your order information and photos of the damaged product and packaging.

If the order was damaged during shipping, SÜTHE will arrange a replacement at no additional cost to you. We will handle any applicable shipping damage claim with the carrier.

Incorrect Orders

If you receive an incorrect product or we otherwise made an error fulfilling your order, please contact us at contact@suthewater.com.

We will correct the order and cover the necessary shipping costs when the error was made by SÜTHE.

Exchanges

If you would like to exchange an item for reasons unrelated to an error by SÜTHE, you will be responsible for the associated return and replacement shipping costs.

If an exchange is necessary because SÜTHE shipped the wrong item or made another fulfillment error, we will cover the applicable shipping costs.

Exceptions / Non-Returnable Items

Opened or used beverage products cannot be returned unless they arrived damaged, defective, or incorrect.

We also cannot accept returns on gift cards or final-sale items.

If you have questions about whether your order is eligible for a return, contact us at contact@suthewater.com.

Refunds

Once we receive and inspect an eligible return, we’ll notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may require additional time to process and post the refund.

Original shipping charges and customer-paid return shipping costs are not refundable unless the return resulted from an error by SÜTHE.

If more than 15 business days have passed since your refund was approved, please contact us at contact@suthewater.com.

United States Sales Only

SÜTHE currently sells and ships products within the United States only. International orders, including shipments to the European Union, are not currently available.